Returns & Refunds

Last updated: September 20, 2026

We want customers to receive the correct product in the condition they expected. Because Sloan Canyon Trading Post sells a mix of supplier-fulfilled, print-on-demand, food and beverage, automotive, outdoor, and other curated products, return eligibility can vary by item.

Return Window

Unless a product is excluded below or a different return period is shown on the product page, eligible items may be requested for return within 30 days of delivery.

To be eligible, an item must generally be unused, uninstalled, unworn, unwashed, in resalable condition, and returned with its original packaging, accessories, manuals, labels, and proof of purchase.

Start a Return Before Shipping Anything Back

Email returns@sloancanyonpost.com or use our Contact page with your order number and the item you want to return. Do not send a return to Sloan Canyon Trading Post or to a supplier until you receive return instructions. Supplier-fulfilled items may need to be returned to a specific fulfillment location.

Items That Are Generally Not Returnable

coffee, food, beverages, or other consumable goods, except where damaged, defective, incorrect, or required by law;
customized, personalized, made-to-order, or print-on-demand products, except for manufacturing defects, printing errors, damage, or incorrect fulfillment;
gift cards;
clearance or final-sale items when clearly marked as final sale;
vehicle parts or accessories that have been installed, used, altered, painted, modified, damaged during installation, or are missing original packaging or components;
special-order items or products a supplier identifies as non-returnable when that restriction is disclosed before purchase;
hazardous materials or other items that cannot legally or safely be returned by standard shipping.

Nothing in this policy limits rights that cannot be waived under applicable law.

Damaged, Defective, or Incorrect Orders

Inspect your order when it arrives. If an item is damaged, defective, misprinted, missing components, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery. Include your order number and clear photos of the product, packaging, shipping label, and damage or defect when applicable.

Vehicle Parts and Fitment

Before ordering vehicle-specific products, verify year, make, model, trim, drivetrain, engine, and any other relevant fitment requirements. Products that have been installed or show signs of attempted installation are generally not eligible for return unless defective or otherwise required by law.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after a damage or defect claim is approved when a physical return is not required. Sloan Canyon Trading Post processes approved refunds within 10 days after approval. The time it takes for the credit to appear may vary by payment provider and financial institution.

Exchanges

We do not guarantee direct exchanges because supplier inventory changes frequently. When an exchange is not available, the usual process is to return the eligible item and place a new order.

Return Shipping

For an approved return that is not due to our error, supplier error, damage, defect, or incorrect fulfillment, the customer is responsible for return shipping. Original shipping charges are generally non-refundable.

Sloan Canyon Trading Post does not charge a restocking fee on eligible returns.

Order Changes and Cancellations

Eligible orders may be cancelled through Shopify within 1 hour of purchase, provided the order has not already entered a stage of fulfillment that prevents cancellation.

After the 1-hour cancellation window, contact us as soon as possible if you need to request a change or cancellation. We will make a reasonable effort to help, but supplier-fulfilled, personalized, made-to-order, print-on-demand, and rapidly processed products may already be in production or fulfillment and cannot always be cancelled.

Final-sale and non-returnable products may also be excluded from cancellation where permitted by applicable law and as shown during the return or cancellation process.